Customer Service

Always at your service Being a Biesse Asia customer means not merely delivering of a product, but receiving an optimal solution for your daily needs and projects and an on-going family-like relationship with our valued customers. Our services are based on the know-how of competent experts, on first-class products, and on tried-and-tested methods. For you, this means a high level of security, reliability and economical value. Excellent customer service is an important aspect of our service package. That’s why Biesse Asia offers you more than just After-Sales Service and spare parts. We offer you a diversified and multi-cultural family of staff to meet your requirements and needs. Our customer service begins with your ideas and needs and stays with you. We convert equipment into assets by offering our support for your systems for their entire service life – beginning with selection and planning and continuing to installation, commissioning, training and maintenance. Our aim is to ensure a constant high level of production of your daily needs. This ongoing commitment allows us to get to know all aspects of your operation. Combined with careful observation of technological trends, this information forms the basis for our new developments and ongoing improvement of our machines and maintenance measures.

Our Service Manager

After-Sales Management

Software training Part of our engineers team

Delivery and commissioning do not mark the end of our involvement. We provide full service throughout the entire service life of the equipment – maximizing productivity and minimizing life-cycle costs: Full range of Customer Services available immediately on handover that includes the hotline in Singapore Experienced diversity of racial and cultural family of service engineers for assembly, commissioning, maintenance & repair Annual Maintenance Contracts (AMC) Spare-parts management Software and control upgrades available any time during operation Questionnaires for ever-improving our services to meet your requirements. All services delivered by Biesse Asia specialists ensuring high quality service. Strategic location of our service centers and engineers ensuring quick response and reliable service. Good organized hierarchical service structure ensuring optimal deployment of service engineers and spare-parts management.

Spare-Parts Management
Always in stock You don’t need to keep a large and costly inventory of spare parts because we keep a stock of the most frequently replaced parts. This minimizes your inventories and enhances your bottom line, while at the same time ensuring maximum availability. In addition to this Biesse Asia Asia can also - at your request – draw up a spare-parts inventory plan that determines which components are better held by you locally. Spare-parts management Ready stock of critical components and parts subject to wear Absolutely reliable logistics Good organized hierarchical service structure ensuring optimal deployment of service engineers and spare-parts management Genuine Biesse spare parts are a sound investment Subject to constant continuing engineering – so genuine Biesse spares may be a further improvement on the parts that have been improved upon. Using Biesse spares maintains equipment and system warranties, and ensures functional reliability and maximum availability.	Our spare parts coordinators Our warehouse
Singapore Office